You don’t need to be a Linux guru or a Windows wizard. Our professional server management options take the hassle out managing your servers – even if they’re not hosted with us! Our Server Management solutions are designed to be cost-effective and make your life easier. Run your business. We’ll run your servers.
Smart Server Management
NodeSpace Managed Servers are designed to be smart. We have a history of performing managed services for small businesses, managing their servers in their office or data center. So we took what we learned and applied it to our own data center. Our process is designed to take the hassle out of hosting. Let us worry about your servers.
We have two plans available so you can choose a coverage level that fits your needs. And we also offer our services a la carte so if you’d prefer to have some of these features, you can have what you want.
We have built smart automation into our systems so you can perform on-demand services yourself via email. This is the NodeSpace Plus advantage.
No server hosted at NodeSpace? No problem! We offer the same service to customers hosted elsewhere.
| Self-Managed - Free! | Standard - $25/month | Premium - $75/month | |
|---|---|---|---|
| Hardware Replacement If a piece of hardware fails, we will replace it. | |||
| 24/7/365 Help Desk Open a ticket in our help desk. | |||
| Network & Power Network connectivity and power availability SLA | |||
| OS Installation & Reloads We will initially install your OS of choice. We will also reload any OS of choice. | |||
| Operating System Administration We will perform system administration tasks such as adding/removing users, creating email accounts, mounting and partitioning drives, etc. | This service can be purchased for a one-time fee as needed. | ||
| Software Installation & Configuration We will install software on your server such as cPanel, Apache, MySQL, PHP, phpMyAdmin, etc. | This service can be purchased for a one-time fee as needed. | ||
| Monthly Software Patching We will install operating system and software patches once per month. | This service can be purchased for a one-time fee as needed. | - | |
| Weekly Software Patching We will update your OS and installed software on a weekly basis. | This service can be purchased for a one-time fee as needed. | - | |
| Standard System Monitoring Standard system monitoring includes CPU, RAM, Disk, standard Linux or Windows system services and daemons, standard log monitoring. | This service can be purchased for a one-time fee as needed. | ||
| Advanced System Monitoring We will monitor specific services on your server - for example on a cPanel server we will monitor Apache/nginx, cPanel service, MySQL, POP3, IMAP, SMTP, etc. | This service can be purchased for a one-time fee as needed. | - | |
| Server Backup Monitoring We will make sure server backup jobs run successfully and fix any issues. | This service can be purchased for a one-time fee as needed. | ||
| PCI Compliance Hardening We will configure your server to be fully PCI compliant and continue to monitor for compliance and resolve any issues. | This service can be purchased for a one-time fee as needed. | This service can be purchased for a one-time fee as needed. | |
| CIS Benchmarks We will configure your server to meet CIS benchmarks for your level of choice. We will continue to monitor and remediate any issues. | This service can be purchased for a one-time fee as needed. | This service can be purchased for a one-time fee as needed. | |
| Website Monitoring We will monitor any website hosted on your server. If an issue occurs, we will attempt to resolve. | This service can be purchased for a one-time fee as needed. | 1 Monitor Additional monitors can be purchased. | 5 Monitors Additional monitors can be purchased. |
| IP Address Monitoring We will monitor your IP space for issues that may affect email delivery, SEO, and other issues. | This service can be purchased for a one-time fee as needed. | 1 IPv4 Additional monitors can be purchased. | 5 IPv4, /64 IPv6 Additional monitors can be purchased. |
| Phone Support Call our techs directly for technical support. | This service can be purchased for a one-time fee as needed. | This service can be purchased for a one-time fee as needed. | |
| Free Backup Storage We include a certain amount of backup storage for free. Any storage utilized after this amount will be billed at the normal rate per gigabyte. | - | 50 GB | 100 GB |
Supported Operating Systems
NodeSpace Service Elsewhere
If you have servers in your on-prem data center or at another hosting provider or colo space and you want our managed hosting, no problem! We bring our managed hosting service directly to you as NodeSpace Plus!
Our management plans and are the same with a few modifications – since we don’t own (or have access to) your physical server outside of our data center, we cannot perform hardware replacement or guarantee network and power. But we can provide support, monitor your server, as well as secure it and keep it fully patched.
Large number of servers you’d like us to manage? Ask us about a quantity discount. We can also provide additional discounts for signing a 1, 2, or 3 year contract.
| Self-Managed | Standard - $25/month | Premium - $75/month | |
|---|---|---|---|
| 24/7/365 Help Desk Open a ticket in our help desk. | Contact Your Provider | ||
| Operating System Administration We will perform system administration tasks such as adding/removing users, creating email accounts, mounting and partitioning drives, etc. | This service can be purchased for a one-time fee as needed. | ||
| Software Installation & Configuration We will install software on your server such as cPanel, Apache, MySQL, PHP, phpMyAdmin, etc. | This service can be purchased for a one-time fee as needed. | ||
| Monthly Software Patching We will install operating system and software patches once per month. | This service can be purchased for a one-time fee as needed. | - | |
| Weekly Software Patching We will update your OS and installed software on a weekly basis. | This service can be purchased for a one-time fee as needed. | - | |
| Standard System Monitoring Standard system monitoring includes CPU, RAM, Disk, standard Linux or Windows system services and daemons, standard log monitoring. | This service can be purchased for a one-time fee as needed. | ||
| Advanced System Monitoring We will monitor specific services on your server - for example on a cPanel server we will monitor Apache/nginx, cPanel service, MySQL, POP3, IMAP, SMTP, etc. | This service can be purchased for a one-time fee as needed. | - | |
| Server Backup Monitoring We will make sure server backup jobs run successfully and fix any issues. | This service can be purchased for a one-time fee as needed. | ||
| PCI Compliance Hardening We will configure your server to be fully PCI compliant and continue to monitor for compliance and resolve any issues. | This service can be purchased for a one-time fee as needed. | This service can be purchased for a one-time fee as needed. | |
| CIS Benchmarks We will configure your server to meet CIS benchmarks for your level of choice. We will continue to monitor and remediate any issues. | This service can be purchased for a one-time fee as needed. | This service can be purchased for a one-time fee as needed. | |
| Website Monitoring We will monitor any website hosted on your server. If an issue occurs, we will attempt to resolve. | This service can be purchased for a one-time fee as needed. | 1 Monitor Additional monitors can be purchased. | 5 Monitors Additional monitors can be purchased. |
| IP Address Monitoring We will monitor your IP space for issues that may affect email delivery, SEO, and other issues. | This service can be purchased for a one-time fee as needed. | 1 IPv4 Additional monitors can be purchased. | 5 IPv4, /64 IPv6 Additional monitors can be purchased. |
| Phone Support Call our techs directly for technical support. | This service can be purchased for a one-time fee as needed. | This service can be purchased for a one-time fee as needed. | |
| Free Backup Storage We include a certain amount of backup storage for free. Any storage utilized after this amount will be billed at the normal rate per gigabyte. External bandwidth charges may apply. | - | 50 GB | 100 GB |
| Order | - | Order Standard Management | Order Premium Management |
Supported Operating Systems
Some limitations may apply
Service providers are not created equal. Some services we provide may overlap with your existing providers services. For example, your service provider may have a way for you to reinstall your OS or they will gladly do it for you. You may experience bandwidth usage, especially with an external backup service. We will always do our best to provide you with the service level ordered.
Please let us know if you require your server to be PCI compliant. We can also help you implement CIS Benchmarks. Our services, in their advertised form, are not HIPAA compliant. If you require HIPAA compliant hosting, please contact us for assistance.
| Unmanaged/Self-Managed (Default) |
|---|
Unmanaged/Self-Managed means that all system administration tasks (anything that must be done through your operating system) are your responsibility. This means that once we provision your server, you are fully responsible for the administration and management of it. We will handle all hardware tasks (e.g. installing components, replacing components, etc.) but any software side of those tasks (mounting drives, formatting drives, expanding partitions, etc.) must be handled by you. If you prefer us to handle these tasks, then you will be charged per ticket. This option is a good choice if you are knowledgeable with the operating system that you choose, have or are planning to hire a system administrator, or you are a system administrator. |
| Standard Server Management (Opt-In) |
Standard Server Management includes all standard system administration tasks. At your request, we will install or upgrade system software, manage user accounts, install and manage security software, provide assistance during OS reloads to reconfigure your operating system or your new operating system, etc. We are also responsible for the hardware, however we will also handle the system administration tasks. For example if you add a new disk drive, we will mount and partition the drive to how you would like. We will also move data between drives. All requests must be submitted via tickets, however there is no fee for this service. This option is a good choice if you are not comfortable or familiar with system administration, do not have or are not planning to hire a system administrator, or you would rather have us handle your system administration tasks for you. The cost of this service is $25.00 per month, added to the cost of your server. |
| Premium Server Management (Opt-In) |
Our Premium Server Management includes everything in our Standard Server Management, but includes proactive support (e.g. we monitor your server’s hardware, operating system, and security system software and if any issues occur, our NOC support team is immediately made aware of the problem and we will fix it right away without your involvement). Additionally, we will enroll your server into our Monthly Proactive Maintenance program which will handle operating system upgrades, software upgrades, comprehensive hardware check, security check, and any other tasks you would like us to handle. You can select your maintenance window so we don’t interrupt you. We also include 5 website monitors, 5 IP address blacklist monitors, and 1 advanced monitor. Additional monitors can be purchased if required. These monitors will report to our NOC any issues with your website, IPs, or system, and our team will attempt to resolve the issue. You also get unlimited phone technical support included. This option is a good choice if you want to be completely hands-off from all administration of your server. The cost of this option is $75.00 per month, added to the cost of your server. |
