Support Center
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Knowledge Base
Browse articles for how-tos, VPS management, dedicated server guides, troubleshooting, and more.
View Knowledge BaseOpen a Ticket
For account-specific or technical support, open a ticket via our Client Portal for fastest service.
Submit TicketLive Chat
Chat with our team in real-time. Technical support may require your Support PIN for verification.
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Authenticated Support Only
Always open tickets through your client portal. This allows us to securely verify your identity and protect your account information.
No Social Media Support
For your security, we cannot accept support inquiries via Twitter, Facebook, or other public platforms. Please use official support channels only.
Email Support
You may email support@nodespace.com from your authorized email address to automatically open a support ticket.
Response Time Expectations
We pride ourselves on fast, helpful support from real engineers — not scripts.
Critical Issues
Server down, security emergencies
High Priority
Service degradation, urgent requests
General Inquiries
Questions, feature requests, billing
Real Humans. Real Help.
Our support team consists of actual engineers who understand hosting inside and out. No chatbots, no tier-1 script readers — just experts ready to help.
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View our live service status for scheduled maintenance or data center alerts.
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