Support Center
Get help from the NodeSpace team, find answers in the knowledge base, or check current service status.
We're Here to Help
Choose the support channel that works best for you.
Knowledge Base
Browse articles for how-tos, VPS management, dedicated server guides, troubleshooting, and more.
View Knowledge BaseOpen a Ticket
For account-specific or technical support, open a ticket through the Client Portal so we can verify your account and keep everything in one place.
Submit TicketLive Chat
Use chat for quick questions and general guidance. Account changes and technical troubleshooting may be moved to a ticket.
Launch Live ChatImportant Support Information
Authenticated Support Only
Always open tickets through your client portal. This allows us to securely verify your identity and protect your account information.
No Social Media Support
For your security, we cannot accept support inquiries via Twitter, Facebook, or other public platforms. Please use official support channels only.
Email Support
You may email support@nodespace.com from your authorized email address to automatically open a support ticket.
How We Prioritize Support
We triage tickets by service impact and account verification status. These are operating priorities, not guaranteed response times.
Service-Affecting Issues
Outages, major degradation, security concerns
Technical Requests
Configuration help, troubleshooting, restores
General Questions
Billing, sales, feature requests, guidance
Clear Help, No Overpromising
We work tickets as quickly as we can and focus first on issues that affect active services. Opening a ticket from the Client Portal gives us the context we need to help faster.
Check Network Status
View our live service status for scheduled maintenance or data center alerts.
View Service Status